Manage Tasking Orders
Order Progress
View the order status in the All Orders table view or the map view.
Order Progress Table View
Order Progress Map View
In the map view, orders are clustered together initially, until you zoom in and the clusters disperse into the individual order geometries. Click on an individual order to open the order flyout in the right panel for more detailed information.
- Switch between the table view and the map view by using the control at the top right of the window.
- Filter by the current map view or by a manually-drawn geometry.
- Manually draw a geometry by opening the Draw polygon filter dialog and selecting the top control in the bottom right corner of the map.
After using Select viewport or drawing a polygon in the map, click ADD AS FILTER to apply the filter. The same filter is applied to the table view.
To remove the geographic filter, use the Delete option from the dialog or click X on the Geometry filter option.
Order View
In the table view, customers can drill deeper into individual orders to review the configuration and status for each order.
You can track expiring Flexible orders with the new Expiring soon filter in Orders by State.
The Order Detail view can be expanded to display captures made for each order. Each capture page also provides a link to the image in Planet Explorer to download the imagery assets. For point orders, a 25 sq km box is drawn around the area of interest.
Duplicating or Cloning an Order
You can use completed orders as blueprints for new orders, eliminating the need to re-input requirements and AOIs. All fields except the TOI are copied to the order entry form.
Click Create new order from here and modify the fields in the form as required.
Order History
The History tab lists all of the events that occurred with an order. The events include order creation, order edits and order fulfillment for the timeline.
Email Notifications
The Email Preferences settings are available from the Settings menu. The Email Preferences settings determine what email notifications you receive for tasking order events in Order History.
Cancellation policy
Below are the latest updates to the Assured Tasking cancellation policy.
Here's what you need to know:
- Customers can cancel up to 3 Assured orders per day without penalty.
- For every cancellation beyond 3 per day, customers will be charged 50% of the Tasking Credits of the order.
- For the cancellation fee to be applied an explicit confirmation is required, either via UI or API
- Orders with less than 24 hours until collection time cannot be cancelled and will be charged in full.
- Customers can now benefit from our order replacement feature, allowing them to swap existing imaging windows for others with no penalty.
Manage your tasking captures
The Captures table provides a complete list of all image captures from your orders. Create and save filters you are interested in. For example, if you filter by orderID and evaluation=SUCCESS, only you can view fulfilled captures in your orders.
After locating a capture, click a row from the Captures table to access the detailed view.
View Options
The detailed view allows you to choose from the following options:
- Click View in Explorer to order your high-resolution assets.
- Click Order Name to go to the Order Detail view.
- Request another view if you would like another capture.
Requesting an Additional Review
If you disagree with the quality evaluation for an order, the Tasking Dashboard allows you to request an additional review of the capture within two weeks from the capture publication date.
The Assessment feature replaces the current manual process and you no longer have to contact your Planet representative.
Please provide as much information as possible in your request to expedite the process.
The process of the capture review is visible in the dashboard in the capture detail view and in the order history.
The Planet team reviews your request and might re-task or re-process the image if our quality commitments are not met. Email notifications will be sent to the order creator once a decision is made. Your Planet representative may also reach out for more information about this issue.